Terms of Service

Effective November 11, 2026. These terms apply to castanedas.store, operated under the Castanedas store name. Contact: support@castanedas.store; 2436 DURFEE AVE, EL MONTE, LOS ANGELES, CA 91732, USA.

Using this store

You must be legally able to enter a purchase contract, or use the store with an appropriate parent or guardian. Provide accurate contact, billing and delivery details. Keep account credentials private. Fraud, unlawful use, interference with store operation and misuse of customer information are prohibited.

Products and prices

Prices are in U.S. dollars unless clearly stated otherwise. Product specifications, frame dimensions, lens options and included accessories are described on the relevant product page. Screen settings can affect perceived color. Review your selection before ordering. Prescription services are supplied only where expressly offered; a frame listing alone is not a prescription service or medical advice.

Orders and payment

Your order is an offer to purchase. An automated receipt is not acceptance; acceptance occurs when we confirm fulfillment. We may contact you to correct a material pricing error or verify an order before accepting it. If an accepted order is cancelled by us, amounts collected for unfulfilled goods will be refunded. Taxes, available shipping charges and the order total are presented before payment. Only methods actually enabled at checkout are available; card logos by themselves do not establish payment availability.

Delivery, returns and warranty

Our Shipping & Returns policy forms part of these terms and explains delivery estimates, the 14-day return window, return condition, postage responsibilities and limited manufacturing-defect warranty. Contact support before returning goods. Mandatory consumer rights are preserved.

Privacy and intellectual property

Our Privacy Policy explains order and account data handling. Store content and licensed product materials remain the property of their respective owners. No affiliation with a manufacturer is implied beyond arrangements expressly described.

Liability and disputes

Nothing excludes liability or rights that applicable law protects, including applicable product warranties. To the extent permitted by law, we exclude indirect losses arising from misuse or events beyond reasonable control. California law applies subject to mandatory protections in your place of residence. Contact support first to seek an informal resolution; these terms do not impose mandatory arbitration or waive statutory remedies.

Changes and contact

Updates apply prospectively from the displayed effective date. The terms in effect when an order is accepted govern that order. Questions or cancellation requests should be sent promptly to support@castanedas.store.