Shipping & Returns

Effective November 11, 2026. This policy applies to purchases from Castanedas at castanedas.store.

Shipping

Standard U.S. delivery is free, with a two-business-day carrier service after dispatch. Standard orders received before 2 p.m. Central Time are scheduled for same-business-day dispatch; later orders dispatch by the next business day. Weekends and holidays are excluded. Tracking is emailed after shipment. Carrier delays, severe weather and customs can affect delivery estimates.

Expedited and international shipping are charged at carrier rates shown before payment. Canada delivery typically takes 2–5 business days; UK delivery typically takes 6–10 business days after dispatch. P.O. boxes are excluded. Orders to other destinations require a shipping quote from support before purchase. Any import duties and local charges will be disclosed or clarified before an international order is accepted.

Returns and exchanges

Email support@castanedas.store with your order number and the item concerned to request return instructions. Eligible returns must be postmarked within 14 days of delivery, unworn, undamaged and in original packaging. Include the packing slip and use tracked packaging. Customers pay change-of-mind return postage, including international returns. Contact us first about damaged, defective or incorrect items so we can arrange the appropriate remedy.

Refunds

We inspect returned goods and email the outcome. Approved refunds go to the original payment method; processing time depends on the payment provider. Statutory consumer rights remain unaffected. Do not send returns to a manufacturer or an unconfirmed address.

Warranty

A two-year limited manufacturing-defect warranty applies from the original purchase date. Accidental damage, misuse and ordinary wear are excluded. Email proof of purchase and photographs for assessment before returning an item.

Contact

Castanedas
2436 DURFEE AVE, EL MONTE, LOS ANGELES, CA 91732, USA
support@castanedas.store

The business address is not a pre-approved return destination. Obtain written return instructions first.