Privacy Policy

Effective November 11, 2026. Castanedas operates castanedas.store. Contact privacy requests at support@castanedas.store or 2436 DURFEE AVE, EL MONTE, LOS ANGELES, CA 91732, USA.

Information we collect

When you place an order, create an account or contact support, we collect the information you provide, such as name, email, billing and delivery addresses, order contents and correspondence. Our hosting and store systems also process technical data such as IP address, browser information and security logs. Avoid sending sensitive personal information in ordinary email.

How we use information

We use data to process orders and returns, provide service updates, maintain accounts, prevent fraud, secure the store and meet recordkeeping obligations. Marketing messages require the appropriate choice or consent and include an unsubscribe route. Placing an order alone does not subscribe you to marketing.

Service providers and payments

Hosting, email, delivery and payment providers receive the information needed for their functions. Payment details are processed by the payment service selected at checkout. Payment availability depends on the methods enabled by the store owner. We do not request card numbers by email or store full card details in customer correspondence. Providers process data under their own applicable policies and contractual duties.

Cookies and choices

Essential cookies support login, cart contents, checkout and security. You can manage browser cookies, but disabling necessary cookies may affect purchasing. Optional analytics or advertising technologies should run only after any required consent. This policy does not claim that every advertising or analytics service is active.

Retention and security

We retain order and support records as needed for fulfillment, warranty, accounting, disputes and applicable obligations. Unneeded data is deleted or de-identified. We use HTTPS and access controls, but no network or storage system guarantees absolute security. Please protect your password and report suspected account misuse promptly.

Your requests

You may request access, correction or deletion of your personal information and ask about available privacy choices. We may verify identity and retain records where necessary to meet obligations or resolve disputes. Applicable rights depend on your location and the laws that apply to this business. We do not retaliate for exercising a valid privacy right. Email support@castanedas.store; do not include your password or full card number.

Children, transfers and updates

This store is not directed to children under 13. Contact us if a child has submitted personal data. Providers may process data outside your region with applicable safeguards. Changes will be posted here with an updated effective date. External links are governed by the destination’s own privacy practices.